Terms and Conditions

These terms and conditions are subject to change, without notification.

We comply with the Office of Fair Trading Distance Selling Regulations.

Under these regulations you have seven days to decide if you wish to keep the goods, once you have received them. If during this period you decide to return the goods you must notify us in writing (letter, fax or e-mail). You will be responsible for the cost of returning the goods. The goods must be returned with the original packaging and be in the same condition as when they were dispatched. On their receipt we will refund the value of the goods in full. You will be liable for the cost of any carriage involved in their return.

Goods are only available for delivery to British mainland addresses by our chosen carrier. Any orders from outside mainland Britain will be subject to approval by The Bathroom Marquee Ltd. and subject to an extra charge.

All goods must be paid for in full before despatch.

All goods will be dispatched within 21 days of order (subject to stock availability). If there is a problem with stock availability you will be informed and given the choice of choosing an alternative, cancelling the order or waiting for the goods to become available. We try to ensure any delivery dates given are adhered to but we cannot guarantee this and we will not held responsible for any lost income or expenses incurred due to a change of delivery date or due to replacement panels being issued in the case of damage or error.

All goods must be signed for on delivery.

We try to ensure that all prices displayed on the website are accurate. Should we discover an error that applies to your order we will inform you and give you the option of proceeding with the revised order or cancelling the order.
Certain panels have to be ordered in pack quantities and these are clearly highlighted on our website.

We try to ensure that the products shown on the website are represented as accurately as possible. Colours displayed can vary from screen to screen on different computers. Samples are available to enable colours to be checked prior to ordering. This also applies to any printed media.

The panels are manufactured in batches and colours can vary slightly between batches. We recommend that you purchase extra panels when ordering to ensure you have sufficient quantity to finish the work, as any subsequent orders could result in panels from a different batch being supplied and will also incur a separate carriage charge. Any spare panels should be stored and kept as spares.

The panels are only to be used in accordance with the manufacturers’ recommendations. Special notice must taken of the temperature limitations for use in conjunction with spotlights, boilers, hobs or other heat sources.

We will not dispatch alternative goods to those ordered without your written approval.

All goods must be carefully checked as soon as possible after delivery. Do not wait until the goods are being installed to check the items. We cannot accept goods for return after they have been installed.

Should you receive faulty or incorrect goods please let us know within 48 hours of receiving them. If the goods are not signed for as damaged we will ask for you to forward a photograph of the damage. We will then arrange for replacements to be sent out.

Should an item be missing from your order you will be offered a choice of a full refund for the missing item or have the missing item forwarded with no extra carriage charge.

We will not be held liable for any consequential loss, arising from incorrect, faulty or missing items and will have no liability to pay compensation other than any refund that is due to you.

Qualified tradesmen should be employed when goods need to be connected to the electricity supply or heating system.

We cannot be held responsible for the workmanship of any tradesmen you choose to employ.

Neptune panels are guaranteed for 12 months from date of purchase. Decos panels have a manufacturer’s guarantee of 10 years.

We comply with the Data Protection Act with regard to your order details. Other than your delivery name, address and telephone contact number for the carriers and processing your credit/debit card for payment, your details are not passed on to any other organisation.

The Bathroom Marquee Ltd. Company Reg: 5590971 VAT Reg: 869 2719 72
Registered Office: 19 Sundew Close, Radyr Cheyne, Cardiff, CF5 2SE