Returns Policy

If for any reason you wish to return any items please contact our sales office by phone on 029 2056 0949.

Returning Panels

Unless you can return the panels to us or our agents in person, the only way these panels can be transported nationwide is via specialist carriers, so we will have to arrange with them to collect the items from you.

Wall panels are substantial items and as such incur large carriage charges. While we will obviously refund the value of any returned panels in full, we cannot refund your initial delivery charge. In addition, you will be liable for the cost of the return carriage charge which is usually higher than the original delivery charge (national carriers charge more than double for collection than they do for delivery – this is charged at cost to you)

We are only able to accept full packs for return.

If you have a few spare panels left over after installation we would recommend keeping them in case you ever need to replace any panelling in the future, because batch colours can vary over time and panel designs can be altered or discontinued.

Shower Cubicles

The shower cubicles are made to order and despatched  directly from the manufacturers so if you wish to return your unit it has to be arranged with the manufacturers and will be subject to a 20% restocking charge.